Contact us
Reach out about features, billing, support, or anything in between. We typically respond within 1–2 business days.
The fastest way to reach us. Include your organisation name and a brief description so we can route your message quickly.
contact@booksnav.comPhone
Pakistan (PKT, UTC+5). Best for urgent issues — for everything else, email gets a faster response.
+92 330 1532487What to include in your email
Bug report or complaint
- What you were trying to do
- What happened instead
- Any error message you saw (screenshot if possible)
- Your organisation name
Feature request
- The problem you're trying to solve
- How you currently work around it (if at all)
- Any examples of how similar tools handle it (e.g. Excel)
Account or billing question
- Your organisation name and the email on file
- A short description of your question or concern
Other requests
Data deletion— you can delete your account and all associated data at any time from within BooksNav's Settings page. If you need help, email us and we'll process the deletion within 5 business days.
Refund requests — see our refund policy for full details. The fastest path is to email us with your charge details.
Privacy questions — see our privacy policy. For data-access or deletion requests not covered there, email us at the address above.
Terms of service — see our terms of service. Email us if you have a specific question about a clause.
BooksNav does not currently operate a support-ticket system. Email is the fastest and most reliable way to reach us — we read and respond personally.