Contact us
Reach out about features, billing, support, or anything in between. We typically respond within 1–2 business days.
The fastest way to reach us. Include your organisation name and a brief description so we can route your message quickly.
contact@booksnav.comPhone
Pakistan (PKT, UTC+5). Best for urgent issues - for everything else, email gets a faster response.
+92 330 1532487What to include in your email
Bug report or complaint
- What you were trying to do
- What happened instead
- Any error message you saw (screenshot if possible)
- Your organisation name
Feature request
- The problem you're trying to solve
- How you currently work around it (if at all)
- Any examples of how similar tools handle it (e.g. Excel)
Account or billing question
- Your organisation name and the email on file
- A short description of your question or concern
Other requests
Data deletion- you can delete your account and all associated data at any time from within BooksNav's Settings page. If you need help, email us and we'll process the deletion within 5 business days.
Refund requests - see our refund policy for full details. The fastest path is to email us with your charge details.
Privacy questions - see our privacy policy. For data-access or deletion requests not covered there, email us at the address above.
Terms of service - see our terms of service. Email us if you have a specific question about a clause.
BooksNav does not currently operate a support-ticket system. Email is the fastest and most reliable way to reach us - we read and respond personally.